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PAYMENT POLICY

Effective Date: August 2026

This Payment Policy governs subscription payments, transactions, bill payments, and other financial transactions conducted through the BasisPe Platform.

1. Subscription Payment and Payment Gateway Security

The Premium Subscription fee of ₹2,359/- (₹1,999/- + 18% GST) shall be payable through authorised online payment methods, including:

  • UPI;

  • Credit Card;

  • Debit Card; and

  • Net Banking.

Payments may be processed through authorised third-party payment gateway partners, including Razorpay, Cashfree, or other payment service providers engaged by the Company.

The Company does not intentionally store customers' confidential card PINs, banking passwords, or similar authentication credentials.

2. No-Refund Policy and Duplicate Payment Resolution

2.1 No-Refund Policy

Once the Premium Subscription payment has been successfully processed and the subscription has been activated, the subscription fee shall be non-refundable, except where a refund is required under applicable law or expressly approved by the Company.

2.2 Duplicate Payment

If, due to a technical error, banking issue, payment gateway failure, or network interruption, the Customer is charged twice for the same subscription transaction, the Customer may contact the BasisPe Support Desk.

After verification and system reconciliation, if a genuine duplicate payment is confirmed, the excess amount may be refunded to the original payment source, generally within 5–7 working days, subject to the processing timelines of the relevant bank/payment gateway.

3. Bill, Recharge and Shopping Payments

Customers may use their eligible Unlocked Reward Balance for permitted services available through the BasisPe Platform, including:

  • Mobile Recharge;

  • Electricity Bill Payments;

  • Eligible Utility Bill Payments; and

  • Eligible Shopping Transactions.

Where applicable, the Unlocked Reward Balance may be used towards 100% of an eligible transaction, subject to the applicable Platform rules and transaction limitations.

For shopping orders of ₹299/- or above, the applicable Free Home Delivery benefit may be available during the Customer's 24-month eligibility period, subject to the applicable delivery-distance and other conditions.

For orders below ₹299/-, applicable delivery charges and other applicable charges may be added at checkout.

4. Support Desk

For payment failures, invoice-related issues, duplicate deductions, transaction-related concerns, or technical payment problems, Customers may contact the official BasisPe Support Desk:

Email: support@basispe.com

Effective Date: August 2026