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Payment & Refund Policy for BasisPe.com

Effective Date: July 17, 2026

Thank you for choosing BasisPe.com ("Company", "We", "Our", or "Us"). This Payment & Refund Policy governs all financial transactions, subscription fees, cancellations, and wallet withdrawals made on or through our Platform. By purchasing a subscription, you agree to the terms outlined below.

1. Payment Terms & Methods

  • Secure Processing: All payments on the Platform are processed securely through our integrated payment gateway partner, Razorpay.

  • Accepted Payment Methods: Users can complete transactions using Unified Payments Interface (UPI), Net Banking, major Debit Cards, or Credit Cards.

  • Payment Failures: In the event of a transaction failure where funds are deducted from your account but not credited to the Platform, the amount is typically reversed automatically by your bank within 5–7 business days.

2. Subscription & Cancellation Policy

  • Customer Membership: Customers gain access to the BasisPe Prime Membership (24-month validity) upon the successful payment of a one-time fee of ₹2,360/- (inclusive of ₹2,000 base fee and 18% statutory GST).

  • Vendor Subscriptions: Vendor plans are active based on the specific billing cycle selected during registration.

  • Auto-Renewal & Cancellation: Vendor subscriptions may auto-renew at the end of the billing period unless canceled. Vendors can cancel their auto-renewal at any time through their dashboard panel. However, the current active subscription will remain valid until the end of the paid tenure.

3. Strict Refund Policy (No-Refund Policy)

  • For Customers:

    • The Prime Subscription fee of ₹2,360/- (including GST) is strictly Non-Refundable and non-transferable under any circumstances once the account activation is complete.

    • No partial or pro-rata refunds will be issued if a customer decides to stop using the platform before their 24-month validity expires.

  • For Vendors:

    • All vendor subscription charges are completely Non-Refundable.

    • If a technical glitch results in a double-deduction or an erroneous duplicate payment, the duplicate amount will be audited and refunded to the original payment source within 5–7 business days.

  • Chargebacks & Disputes: Since our policy clearly states that fees are non-refundable, any attempt to initiate an unauthorized chargeback or fraudulent payment dispute through your bank will result in immediate permanent account suspension and legal review.

4. Cashback, Wallet Incentives & Withdrawal Rules

As detailed in our Terms & Conditions, cashback earnings are promotional referral incentives and are strictly bound by the platform's unlocking rules:

  • The Unlocking Milestone: Your cashback wallet balance remains locked and cannot be utilized until the primary user successfully registers 3 new active customers (for one time) who complete their paid subscriptions.

  • Tranche Release Limits: Once unlocked, withdrawals to a bank account or UPI are subject to dual limits to ensure system sustainability:

    1. Order-Based Allocation: Up to a maximum of 30% of the total bill value per transaction made at registered partner vendors will be unlocked and transferred.

    2. Monthly Ceiling: Regardless of purchase frequency, a user cannot withdraw more than a maximum of ₹500/- per calendar month.

  • KYC & Tax Compliance (TDS): All withdrawals are legally classified as referral commissions. In accordance with the Income Tax Act, a valid PAN Card must be uploaded, and applicable TDS will be deducted prior to executing bank transfers.

  • Processing Timelines: Eligible and approved withdrawal requests will be settled into the user’s registered bank account within 3 to 7 business days. The platform is not liable for delays caused by bank server downtimes or incorrect banking details provided by the user.

5. Amendments to the Policy

BasisPe.com reserves the right to amend, alter, or update these payment, refund, or withdrawal frameworks at any time without prior individual notice. Any modifications will be posted immediately on the Platform, and continued usage signifies consent to the updated terms.

6. Jurisdiction & Dispute Resolution

All financial transactions, payments, and refund disputes are subject to the laws of India. Any legal actions or proceedings arising out of this policy shall be brought exclusively before the courts located in Raipur, Chhattisgarh only.

7. Customer Support

For any payment issues, double deductions, or withdrawal queries, please reach out to us at:

  • Email: support@basispe.com