TERMS & CONDITIONS

Last Updated: August 2026

These Terms & Conditions ("T&C") constitute a legally binding agreement between BasisPe India Pvt. Ltd. (hereinafter referred to as the "Company", "BasisPe", "Platform", "we", "us", or "our") and any person who purchases a Premium Subscription or uses the services provided through the BasisPe mobile application or website (hereinafter referred to as the "User" or "Customer").

1. Premium Subscription Plan and Validity — One-Time Subscription

1.1 One-Time Subscription

The BasisPe Premium Subscription is a one-time payment subscription. Once activated successfully, the Premium Subscription itself shall have no expiry date and shall remain active unless suspended, terminated, or otherwise restricted in accordance with these Terms.

1.2 Subscription Fee

To activate the Premium Subscription, the Customer shall be required to make a one-time digital payment of ₹2,359/-, comprising:

1.3 Non-Refundable Fee

The subscription fee is non-refundable. Once the subscription has been successfully activated, the amount paid shall not be refundable except where a refund is expressly required under applicable law.

2. Free Home Delivery Eligibility

2.1 12-Month Validity

Although the Premium Subscription itself is a one-time subscription with no expiry date, the Free Home Delivery benefit shall remain valid only for 12 months (1 years) from the date of Premium Subscription activation.

Upon completion of 12 months, the Free Home Delivery benefit shall automatically expire.

2.2 Maximum Delivery Distance

Free Home Delivery shall be available only where the Customer's registered delivery address is located within a maximum distance of 5 kilometres from the relevant registered Merchant Store, subject to distance verification through the applicable mapping/location service.

2.3 Minimum Order Value

To qualify for Free Home Delivery, the total value of each eligible order must be ₹299/- or more.

For orders below ₹299/-, applicable standard delivery charges may be imposed at checkout.

3. "My Rewards" Account Structure

Upon successful activation of the Premium Subscription, eligible promotional benefits may be displayed in the Customer's "My Rewards" dashboard under the following categories:

A. Total Credit Balance

An initial promotional loyalty credit of ₹2,800/- may be reflected in the Customer's Total Credit Balance.

This amount shall remain subject to the applicable unlocking conditions and shall not constitute immediately available cash or withdrawable funds.

B. Unlocked Reward Balance

The Unlocked Reward Balance represents the portion of eligible promotional rewards that has been unlocked in accordance with the applicable eligibility and promotional rules.

The eligible amount may be used towards permitted purchases, bill payments, mobile recharge, or other services supported by the Platform.

Legal Nature of Promotional Credit

Important: The ₹2,800/- promotional credit represents promotional shopping points / digital discount benefits only.

It does not constitute Indian Rupees, electronic money, a bank balance, deposit, or cash equivalent, and shall not be:

• withdrawn as cash;

• transferred to a bank account;

• transferred to another person; or

• exchanged for cash,

except where expressly permitted by applicable law and the Platform's applicable rules.

4. Mandatory Account Activation and Daily Eligibility

4.1 Account Activation

To activate the applicable promotional reward mechanism and become eligible for the daily unlocking process, the Customer may be required to successfully refer at least 05 new valid users through the Customer's unique referral link/code.

A referred user shall be considered a valid user only after successfully completing the applicable registration process, including:

• downloading/installing the application;

• mobile number verification through OTP; and

• applicable device/account verification.

The Company reserves the right to determine whether a referral qualifies as a genuine and valid user.

4.2 Dynamic Promotional Pool and Daily Activity

The Company may establish a Dynamic Promotional Pool from its internal promotional budget, subject to applicable business rules and availability.

To qualify for the applicable daily promotional allocation, an eligible Customer may be required to:

• open the BasisPe application at least once during the preceding 24-hour period; and

• remain actively engaged with the application for the prescribed period, which may generally be 5 to 10 minutes.

The Company may modify eligibility parameters from time to time in accordance with its promotional structure.

4.3 Unlocking Mechanism

The applicable amount allocated from the Dynamic Promotional Pool to an eligible Customer may be automatically deducted from the Customer's Total Credit Balance (A) and credited to the Unlocked Reward Balance (B).

The unlocking process shall continue subject to the applicable promotional rules until the eligible promotional credit of ₹2,800/- has been fully unlocked or otherwise dealt with under these Terms.

Important: Promotional allocation is not guaranteed to be a fixed daily amount and may vary depending on the Company's promotional pool, number of eligible users, applicable rules, and other factors.

5. 100% Utilisation of Unlocked Rewards

5.1 100% Utilisation

Subject to applicable Platform rules, the Customer may use up to 100% of the available Unlocked Reward Balance for eligible services available through the BasisPe application, including:

• mobile recharge;

• electricity bill payments through BBPS;

• eligible utility bill payments; and

• eligible shopping transactions.

5.2 30-Day Expiry

Each promotional amount credited to the Unlocked Reward Balance shall remain valid for a maximum period of 30 days from the date of credit.

If the applicable amount is not utilised within the prescribed 30-day period, the unused promotional amount may automatically expire/lapse and become zero, subject to applicable law.

6. Fraud Prevention, Account Suspension and Jurisdiction

6.1 Fraud Prevention

The Company maintains the right to take appropriate action where it reasonably believes that a Customer has attempted to misuse or manipulate the Platform, including through:

• application cloning;

• emulators;

• multiple fraudulent accounts;

• artificial referrals;

• duplicate device registrations;

• false identities;

• automated activity; or

• any other deceptive or abusive method.

In such cases, the Company may suspend, restrict, or terminate the relevant account and may cancel or withhold promotional benefits, subject to applicable law.

6.2 Jurisdiction

Any dispute, claim, complaint, or disagreement arising out of or relating to the Platform or these Terms shall be subject to the applicable laws of India.

Subject to applicable law, the competent courts having jurisdiction in Raipur, Chhattisgarh shall have jurisdiction over such proceedings.